Service

Safe investment & maximum performance with PEMA Services

PEMA Service plans are designed to serve each stage of production and decrease your overall costs. 

Pema service

Life-cycle management for your investment

Experienced and professional services go hand-in-hand with PEMA’s high-quality automation solutions. We accompany you with investment and manufacturing strategy to life-cycle management after the delivery.

PEMA extensive service model ensures that you can make a safe investment decision and have a high-performing production keeping up your competitiveness long after the initial delivery.

Pema service

With PEMA Service you will ensure:

Production uptime

Maximize output in your production.

Global support

Efficient communication with our experts when and wherever.

Partnership

PEMA Service is your one point of contact and will support throughout the lifecycle of your investment.

PEMA SERVICE

Service packages

PEMA Service packages are planned to serve each stage of the production, but also to decrease your overall costs.

Service plan

Standard​

  • Scheduled maintenance
  • Repair and spare part services
  • Maintenance history report

Service plan

Premium

  • Scheduled maintenance
  • Repair and spare part services
  • Maintenance history report
  • Standard spare parts dispatched within 24h
  • Software management
  • Constant remote connection
  • Helpdesk support according to the agreement
robotic welding

Service plan

Total care

  • Scheduled maintenance
  • Repair and spare part services
  • Maintenance history report
  • Standard spare parts dispatched within 24h
  • Software management
  • Constant remote connection
  • Helpdesk support according to the agreement
  • Remote access on demand
  • Process consultation and training according to the agreement
  • Machine data monitoring
  • Early fault detection

pema service

Maintenance agreements

Professional maintenance coverage is critical for smooth and efficient production. At Pemamek, we have comprehensive maintenance agreements to streamline your planning and management tasks. Knowing that a dedicated team is expertly handling all your maintenance needs, maximizing production uptime and output, creates measurable value and peace of mind.

We take pride in building genuine relationships, treating your business goals as our own. Our service engineers, lauded for their customer-oriented approach and hard work, will engage with you closely to fully understand, and meet your unique maintenance needs.

Pema service

Our service offering

Software support
PEMA staff will make a production analysis of the customer’s future production needs and goals. Material flow analysis and planning define the optimal configuration and layout for your site.

Remote support
Remote repair service enables instant visual connection to the machine despite its geographical location.

*Available only in Premium and Total Care plans.

Service plans
To make your investment carefree and easy, we have compiled all the services into well-rounded PEMA Service plans.

Maintenance, repair, and spare parts
Full range of spare and wear parts, including original PEMA spare parts, retrofit parts, and approved replacement OEM parts, all meeting the strictest quality criteria.

General & Robotics Helpdesk
Instant online service that provides answers to your questions regarding PEMA machinery and production. Helpdesk specifications according to the agreement.

Training & Consultation
Implement a new PEMA solution or advance the knowledge of the operators of your existing PEMA equipment. Training services include start-up support, installation supervision, operator training, and production support according to your needs.

Contact

PEMA Service team is at your service

Contact us and we will help you with any questions you may have.

+358 10 501 6200
service@pemamek.com

Want to get in touch? Please, fill out the form and we will contact you.

 

Contact Us

Contact PEMA Service