PEMA Service

PEMA Service plans are designed to serve each stage of production and decrease your overall costs.

Life-cycle management for your investment

In all support functions PEMA Service’s primary objective is to minimize the downtime and ensure optimal life-cycle profitability of your investment.

PEMA Service plans are designed to serve each stage of the production but also to decrease your overall costs.

Machine life-cycle management

Highest safety

Efficient production

Our service offering

PEMA Service plans are designed to serve each stage of the production but also to decrease your overall costs.

 

Software support

PEMA staff will make a production analysis on customer’s future production needs and goals. Material flow analysis and planning define the optimal configuration and layout for your site.

Remote support

Once the Remote repair service enables instant visual connection to the machine despite its geographical location.

*Available only in Premium and Total Care plans.

Service plans

To make your investment carefree and easy, we have compiled all the services into well-rounded PEMA Service plans.

Maintenance, repair, and spare parts

Full range of spare and wear parts, including original PEMA spare parts, retrofit parts and approved replacement OEM parts, all meeting the strictest quality criteria.

General & Robotics
Helpdesk

Instant online service that provides answers to your questions regarding PEMA machinery and production. Helpdesk specifications according to the agreement.

Training &
Consultation

Implement a new PEMA solution or advance the knowledge of the operators of your existing PEMA equipment. Training services include start-up support, installations supervision, operator training, and production support according to your needs.

PEMA Service Plans

PEMA Service packages are planned to serve each stage of the production, but also to decrease your overall costs.

 

Standard

  • Scheduled maintenance
  • Repair and spare part services
  • Maintenance history report

Premium

  • Scheduled maintenance
  • Repair and spare part services
  • Maintenance history report
  • Standard spare parts dispatched within 24h
  • Software management
  • Constant remote connection
  • Helpdesk support according to the agreement

Total Care

  • Scheduled maintenance
  • Repair and spare part services
  • Maintenance history report
  • Standard spare parts dispatched within 24h
  • Software management
  • Constant remote connection
  • Helpdesk support according to the agreement
  • Remote access on demand
  • Process consultation and training according to the agreement
  • Machine data monitoring
  • Early fault detection
Best Value

Contact PEMA SERVICE​

The PEMA Service Team is at your service. Contact us and we will help you with any questions you may have.

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