PEMA SERVICE

Secure maximum performance. Invest in value that lasts.

Machine life-cycle management
Efficient production
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Highest safety
In all support functions PEMA Service’s primary objective is to minimize the downtime and ensure optimal lifecycle profitability of your investment. PEMA Service plans are designed to serve each stage of the production but also to decrease your overall costs.

SERVICE OFFERING

Solutions that include lots of tecnology require specific expertise and knowledge. PEMA service provides extensive selection of cost-effective support.

SERVICE PACKAGES

PEMA Service packages vary from Standard to Total Care. Select the suitable package according to your service and production needs.

PEMA HELPDESK

PEMA Helpdesk is a full support contact channel for Pemamek’s customers. Helpdesk support is defined according to the service agreement.

PEMA REMOTE REPAIR

 

Real-time communication.

Instant fault analysis.

Immediate repair action plan.

CAREFREE MAINTENANCE

Our main objective is to provide you a profitable and carefree investment but also ensure the fastest return on your investment.

SOFTWARE SUPPORT

PEMA staff will make a production analysis on customer’s future production needs and goals. Material flow analysis and planning define the optimal configuration and layout for your site.

MAINTENANCE, REPAIR AND SPARE PARTS

Full range of spare and wear parts, including original PEMA spare parts, retrofit parts and approved replacement OEM parts, all meeting the strictest quality criteria.

PEMA REMOTE REPAIR

Once the Remote repair service enables instant visual connection to the machine despite its geographical location.

* Available only in Premium and Total Care plans.

GENERAL, ROBOTICS AND PLC-HELPDESK

Online help that gives prompt answers to your questions regarding PEMA machinery and production. Helpdesk specifications according to the agreement.

TRAINING

Implement new PEMA solution or advance the knowledge of the operators of your excisting PEMA equipment. Training services include start-up support, installations supervision, operator training and production support according to your needs.

SERVICE AGREEMENTS

To make your investment carefree and easy, we have compiled all the services into well-rounded PEMA Service plans.

CONNECT WITH US

PEMA Team is at your service. Contact us and we will help you with any questions you may have.

Tel: +358 10 501 61
Fax: +358 10 501 6500
E-mail: info@pemamek.com