Pemamek is a lifecycle partner for companies investing in welding automation, and PEMA Service brings customer-centricity throughout the lifecycle.
Pemamek is one of the few suppliers in the welding automation industry capable of delivering comprehensive solutions from concept design and production support to full lifecycle management. This lifecycle approach is one of Pemamek’s key operational principles, and PEMA Service plays a vital role as soon as the equipment is tested and accepted into production. The goal of PEMA Service is not only to maintain high production performance but also to continuously improve productivity and deliver long-term value for the customer’s investment.
“Our job is to help the customer make more — with better quality and higher efficiency,” says Tuomas Elo, Pemamek’s Service Director and continues:
“PEMA Service works in close collaboration with customers, providing both reactive and proactive support.”
Proactivity makes the difference
PEMA Service is built on long-term partnerships, and this commitment is reflected in the numbers — over 70% of existing service agreements are renewed year after year. Customers value not only the professional support but also the thorough, proactive inspections that help identify potential issues before they lead to production downtime. “The best feedback we can get is when a customer tells us they’ve gained peace of mind after a visit from one of our service engineers,” Elo adds.
Pemamek’s product and solution portfolio ranges from large-scale automated production lines for the shipbuilding and wind energy industries to standard products like welding positioners. Regardless of size, every solution benefits from proper care and lifecycle support. Increasingly, PEMA Service focuses on proactive service, as it is both more cost-effective and less disruptive for customers. Service engineers are trained not only to identify immediate spare part needs but also to recognize and suggest additional services that will extend the equipment’s lifespan.
“A key part of our service is looking ahead. A good service visit doesn’t just fix a leaking cable — it identifies the root cause and helps prevent future failures. That’s the mindset we emphasize in our team,” Elo explains.
“A key part of our service is looking ahead. A good service visit doesn’t just fix a leaking cable, but it identifies the root cause and helps prevent future failures.”
A team of experts with global reach
PEMA Service comprises over 20 highly skilled service professionals with deep expertise in welding automation. The global reach is reinforced by local service teams in the U.S. and Spain, as well as an extensive international partner network. Support is available across all Pemamek markets. In the future, the focus will increasingly be on strengthening local service capabilities, both through Pemamek’s own teams and trusted partners.
“When we build a service agreement, it’s never a one-size-fits-all approach. We tailor each contract to match the customer’s production needs and the specifics of their PEMA solution. For us, every customer is unique, and we adapt accordingly. Together with our sales team, we aim to make service not just maintenance, but a strategic path to long-term productivity,” Elo concludes.
Customer experiences from PEMA Service
“We are satisfied with the quality and content of
Pemamek’s maintenance program. Maintenance task list is detailed and the report is good, this will give us a peace of mind that the maintenance has been on detailed level and that we have up to date knowledge of the status of the equipment.”
“We had another efficient visit by the PEMA Service team. We have a high expectancy for the uptime of our production equipment, and we value the support we have from Pemamek in place for this.”
“I have enjoyed working with PEMA Service Engineers. They are professionals with customer-oriented approach and work hard to get the job done. It is easy to maintain a good relationship and
co-operation with PEMA Service.”
